Provide Your iMac Model & Serial Number
To help us accurately identify your iMac for repair or support, please provide both the model number and serial number. You can find these numbers on the back of your iMac near the stand, in Apple menu → About This Mac → Overview, or on the original packaging or receipt.
List All iMac Faults
Audio / Speaker Faults
Boot / Startup Faults
Connectivity Faults
Display / Screen Faults
Hardware Faults
Peripheral / External Device Faults
Power / Charging Faults
Software Faults
List your iMac Device Conditions on Day of Shipping
Body & Frame Condition
CPU & Internal Hardware
Display & Screen Condition
Ports & Connectors
Keyboard Condition
Storage & SSD
Power & Adapter
List All Your iMac Power Issues
Battery & Power Management
Display & Screen
Fans & Cooling
Logic Board & Internal Components
Motherboard & Power Supply
Power IC / PMIC Faults
RAM & Memory Faults
SSD / Storage Hardware Faults
System & OS
Thermal & Temperature Sensors
USB-C / Thunderbolt Protocol Faults
iMac Liquid Damage Declaration
Disclaimer: Liquid damage can cause micro rust, trace rot, and corrosion that may be invisible to the naked eye. These issues can compromise the integrity and functionality of internal components. Due to the nature of liquid damage, no warranty covers repairs or future issues related to liquid exposure.
Please declare if your device has experienced liquid damage:
What liquid was involved?
Was the device repaired after liquid exposure?
If repaired, how long ago?
Result of the repair or current condition
Confirm iMac Backup Status
Before sending your iMac for service, it is essential to back up all your data to prevent potential loss. Backing up your data ensures that your files, photos, documents, and settings are safely stored and can be restored later. Common backup methods include using Time Machine with an external drive or cloud-based solutions such as iCloud.
To back up your iMac using Time Machine:
- Connect an external hard drive with sufficient space.
- Open “System Preferences” and select “Time Machine”.
- Click “Select Backup Disk” and choose your external drive.
- Turn on Time Machine and click “Back Up Now”.
Alternatively, you can use iCloud to store important files and photos in the cloud, accessible from any device.
Please confirm that you have backed up your iMac:
Confirm iMAC Charger Status
Please confirm that you will be sending in your iMac charger for inspection or replacement. Additionally, declare whether your charger is original, second-hand, or if you are unsure.
Is your charger original?
INSURANCE DETAILS
Diamond Customer Details
As a Diamond customer, you are responsible for paying the insurance costs when sending your device to GTRX Online. If you choose not to insure during transit, GTRX Online is not liable for any loss or damage before the device arrives.
Platinum Customer Details
As a Platinum customer, responsibilities are similar to Diamond customers. You pay for insurance when sending your device. Declining insurance means GTRX Online is not liable for any transit loss or damage.
Titanium Customer (Bespoke Door-to-Door Service)
For Titanium customers, GTRX Online offers a bespoke, door-to-door service. You will be invoiced for insurance for both inward and outward journeys, payable before device return.
SERVICE LEVELS
💎 Diamond
The basic diagnostic package. Accurate fault detection and first-time fixes to ensure reliability. Diagnostic fee: £29.99 (payable at booking).
- Complete inspection
- Precise fault diagnosis
- Clear report & recommendations
⚪ Platinum
Priority diagnostics with faster turnaround and more thorough testing. Diagnostic fee: £49.99 (payable at booking).
- Accelerated fault finding
- Enhanced component testing
- Faster repair scheduling
🛡 Titanium
Exclusive, bespoke service with maximum priority, detailed testing, and direct technician contact. No diagnostic fee included.
- Extended testing & analysis
- Dedicated technician
- Door-to-door collection & return (additional cost)
TERMS AND CONDITIONS
Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. By submitting your device, you agree to these Terms. Please read carefully.
1. Scope of Services
We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.
2. Service Levels & Estimated Turnaround Times
💎 Diamond
Standard service. Estimated turnaround: 3 to 7 working days. Times may vary due to parts availability and courier delays.
- Diagnostics & fault detection
- Parts sourcing
- Initial repairs
- Basic software troubleshooting
⚪ Platinum
Premium tier: faster turnaround, priority scheduling, and advanced diagnostics. Estimated turnaround: 1 to 3 working days. Includes expedited parts sourcing and testing.
- Priority diagnostics
- Accelerated parts sourcing
- Faster hardware repairs
- Enhanced software troubleshooting & testing
- Expedited updates & communication
🛡 Titanium
Bespoke, high-priority service. Timescales discussed at booking. Includes extensive testing, analysis, and a dedicated technician.
- Extended diagnostics & testing
- Custom testing procedures
- Dedicated technician
- Door-to-door collection & return (additional cost)
- Guaranteed timescales
* Turnaround times are estimates and may vary based on external factors like courier and parts supply.
3. Customer Responsibilities
- Back up all data before submitting devices. We are not responsible for data loss.
- Remove all personal or sensitive information.
- Ensure devices are safe to handle and free from hazards.
- Provide accurate fault descriptions and details.
4. Diagnostics & Repair Procedures
Diagnostics follow industry standards. Some faults may only be identified after initial assessment. Additional faults, costs, and timelines will be communicated before proceeding with extra work.
5. Parts, Warranties & Limitations
Parts are sourced from reputable suppliers and covered by manufacturer warranties (typically 6-12 months). Workmanship guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion. Pre-existing faults are excluded.
6. Payment & Pricing
Full payment required before work begins unless otherwise agreed. Diagnostic fees payable upfront. Additional costs require your approval prior to proceeding.
7. Turnaround & Delays
Times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure. We will notify you of any changes.
8. Liability & Disclaimers
Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages during transit or repair. Customers are responsible for data backup and safe transport.
9. Storage & Disposal
Devices left unclaimed, unpaid, or uncollected after 31 days may be recycled or disposed of without further notice. We are not liable for loss or damage thereafter.
10. Data Privacy & Confidentiality
Customer data is handled confidentially. Customers must back up their own data. We are not liable for breaches or data loss.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved via arbitration or courts in that jurisdiction.
12. Acceptance & Signature
I, the undersigned, confirm I have read, understood, and agree to these Terms and Conditions. I accept full responsibility for the device submitted, including data backup and risks of data loss or damage.