Apple Macbook REPAIRS

Please select your exact MacBook model along with key specifications such as display size, CPU, and storage. If your exact configuration is not listed, choose “Other” and specify below.

Please enter your device’s model number or serial number below:

Disclaimer: Liquid damage can cause micro rust, trace rot, and corrosion that are often invisible to the naked eye. These issues can compromise the integrity and functionality of internal components. Due to the nature of liquid damage, there is no warranty covering repairs or future issues related to liquid exposure.

Please declare if your device has experienced liquid damage:

Before sending your Macbook for service, it is essential to back up all your data to prevent any potential loss. Backing up your data ensures that your files, photos, documents, and settings are safely stored and can be restored later. For Macbooks, common backup methods include using Time Machine with an external drive or cloud-based solutions such as iCloud.

To back up your Macbook using Time Machine:

• Connect an external hard drive with sufficient space.
• Open “System Preferences” and select “Time Machine”.
• Click “Select Backup Disk” and choose your external drive.
• Turn on Time Machine and click “Back Up Now”.

Alternatively, you can use iCloud to store your important files and photos in the cloud, accessible from any device.

Please confirm that you have backed up your Macbook:

Please confirm that you will be sending in your Macbook charger for inspection or replacement. Additionally, declare whether your charger is original, second-hand, or if you are unsure.

During your repair, additional expenses such as batteries, adhesives, or other parts may be necessary. To avoid delays, you can set a maximum amount you’re willing to approve before we contact you for approval.

All incurred costs will be invoiced to you and must be paid before we order parts or complete the work.

* All costs exceeding your set limit will require your approval before we proceed.

Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. Please read them carefully. By submitting your device, you agree to these Terms.

1. Scope of Services

We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.

2. Service Levels & Estimated Turnaround Times

* Turnaround times are estimates and may vary based on external factors like courier and parts supply.

3. Customer Responsibilities

• Back up all data before submitting devices. We are not responsible for data loss.
• Remove all personal or sensitive information.
• Ensure devices are safe to handle and free from hazards.
• Provide accurate fault descriptions and details.

4. Diagnostics & Repair Procedures

Diagnostics are performed using industry standards. Some faults may only be identified after initial assessment. We will inform you of additional faults, costs, and timelines before proceeding with extra work.

5. Parts, Warranties & Limitations

Parts are sourced from reputable suppliers and are covered by their manufacturer warranties (typically 6-12 months). Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.

We are not responsible for pre-existing hardware faults or damage unrelated to the repair.

6. Payment & Pricing

Payment in full is required before work begins unless an agreement is made. Diagnostic fees are payable upfront. Additional costs for parts or extra work will be communicated and require your approval prior to proceeding.

7. Turnaround & Delays

Estimated times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure events. We will notify you of delays and reschedule accordingly.

8. Liability & Disclaimers

Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages caused during transit or repair. Customers are responsible for data backup and safe transport.

9. Storage & Disposal

Devices left unclaimed, unpaid, or uncollected after 31 days from notification or completion may be recycled or disposed of without further notice. We are not liable for any loss or damage thereafter.

10. Data Privacy & Confidentiality

We handle customer data with confidentiality. Customers are responsible for backing up data. We do not guarantee data security and are not liable for any data breaches or loss.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved through arbitration or courts in that jurisdiction.

12. Acceptance & Signature