- 3–7 working days turnaround
- Full internal & external inspection
- Internal & external cleaning
- Safety & component checks
- BER assessment
Parts & labour not included.
- 1–3 working days turnaround
- Priority queue placement
- Advanced diagnostics
- Thermal & stress testing
- Internal re-paste (where applicable)
Parts & labour not included.
- No separate diagnostic fee
- Door-to-door collection & return
- Direct technician communication
- Extended testing
- Highest priority handling
Parts & labour not included.
Select Your Tablet Brand & Model
Enter Your Tablet Details (Model Number, Serial Number & IMEI)
Please enter your tablet’s model number, serial number, and IMEI (if your device has mobile data). Use the instructions below to locate these details on your device.
How to find these details:
- Model Number: Go to Settings → About Tablet → Model Number.
- Serial Number: Go to Settings → About Tablet → Status → Serial Number.
It may also be printed on the back of the tablet or on the box. - IMEI (only for tablets with SIM/4G/5G): Go to Settings → About Tablet → Status → IMEI.
Wi‑Fi‑only tablets do not have an IMEI.
List All Tablet Faults
Audio & Speaker Faults
Buttons & Physical Faults
Camera Faults
Connectivity Faults
Power & Charging Faults
Screen & Display Faults
Software Faults
List Your Tablet Device Conditions on Day of Shipping
Body & Frame Condition
Buttons & Physical Condition
Camera Condition
Connectivity Condition
Display & Screen Condition
Internal Hardware Condition
Power & Charging Condition
Storage Condition
List All Your Tablet (Non-Apple) Power Problems
Battery Problems
Charging Problems
Cooling Problems
Hardware Problems
Tablet (Non‑Apple) Liquid Damage Declaration
Disclaimer: Liquid damage can cause micro rust, trace rot, and corrosion that are often invisible to the naked eye. These issues can compromise the integrity and functionality of internal components. Due to the nature of liquid damage, there is no warranty covering repairs or future issues related to liquid exposure.
Please declare if your device has experienced liquid damage:
What liquid was involved?
Was the device repaired after liquid exposure?
If repaired, how long ago?
What was the result of the repair or the current condition?
CUSTOMER APPROVAL FOR ADDITIONAL REPAIR EXPENSES
During your repair, additional expenses such as batteries, adhesives, or other parts may be necessary. To avoid delays, you can set a maximum amount you’re willing to approve before we contact you for approval.
All incurred costs will be invoiced to you and must be paid before we order parts or complete the work.
* All costs exceeding your set limit will require your approval before we proceed.
INSURANCE DETAILS
Diamond Customer Details
As a Diamond customer, you are responsible for paying the insurance costs when sending your device to GTRX Online. If you choose not to insure during transit, GTRX Online is not liable for any loss or damage before the device arrives.
Platinum Customer Details
As a Platinum customer, responsibilities are similar to Diamond customers. You pay for insurance when sending your device. Declining insurance means GTRX Online is not liable for any transit loss or damage.
Titanium Customer (Bespoke Door-to-Door Service)
For Titanium customers, GTRX Online offers a bespoke, door-to-door service. You will be invoiced for insurance for both inward and outward journeys, payable before device return.
TERMS AND CONDITIONS
Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. Please read them carefully. By submitting your device, you agree to these Terms.
1. Scope of Services
We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.
2. Service Levels & Estimated Turnaround Times
💎 Diamond
This is our standard service. Estimated turnaround: 3 to 7 working days. Times may vary due to parts availability and courier delays.
- Diagnostics & fault detection
- Parts sourcing
- Initial repairs
- Basic software troubleshooting
⚪ Platinum
This premium tier offers faster turnaround, priority scheduling, and advanced diagnostics. Estimated turnaround: 1 to 3 working days. Includes expedited parts sourcing and testing.
- Priority diagnostics
- Accelerated parts sourcing
- Faster hardware repairs
- Enhanced software troubleshooting and testing
- Expedited updates and communication
🛡 Titanium
This is a bespoke, high-priority, fully customized service. Timescales are discussed and agreed upon at booking. Includes extensive testing, analysis, and a dedicated technician.
- Extended diagnostics & testing
- Custom testing procedures
- Dedicated technician
- Door-to-door collection & return (additional cost)
- Guaranteed timescales
* Turnaround times are estimates and may vary based on external factors like courier and parts supply.
3. Customer Responsibilities
- Back up all data before submitting devices. We are not responsible for data loss.
- Remove all personal or sensitive information.
- Ensure devices are safe to handle and free from hazards.
- Provide accurate fault descriptions and details.
4. Diagnostics & Repair Procedures
Diagnostics are performed using industry standards. Some faults may only be identified after initial assessment. We will inform you of additional faults, costs, and timelines before proceeding with extra work.
5. Parts, Warranties & Limitations
Parts are sourced from reputable suppliers and are covered by their manufacturer warranties (typically 6-12 months). Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.
We are not responsible for pre-existing hardware faults or damage unrelated to the repair.
6. Payment & Pricing
Payment in full is required before work begins unless an agreement is made. Diagnostic fees are payable upfront. Additional costs for parts or extra work will be communicated and require your approval prior to proceeding.
7. Turnaround & Delays
Estimated times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure events. We will notify you of delays and reschedule accordingly.
8. Liability & Disclaimers
Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages caused during transit or repair. Customers are responsible for data backup and safe transport.
9. Storage & Disposal
Devices left unclaimed, unpaid, or uncollected after 31 days from notification or completion may be recycled or disposed of without further notice. We are not liable for any loss or damage thereafter.
10. Data Privacy & Confidentiality
We handle customer data with confidentiality. Customers are responsible for backing up data. We do not guarantee data security and are not liable for any data breaches or loss.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved through arbitration or courts in that jurisdiction.
12. Acceptance & Signature
I, the undersigned, confirm I have read, understood, and agree to these Terms and Conditions. I accept full responsibility for the device submitted, including data backup and risks of data loss or damage.
Complete Your Repair Request
Follow these simple, premium steps to have your device handled with exceptional care and discretion.
Complete the Submission Form
Complete Submission FormPlease ensure both the diagnostic fee and submission form are completed prior to dispatch. Our team is committed to delivering an exceptional, luxury-standard repair experience.