Gaming Consoles (Handheld) REPAIRS

Please select your exact gaming handheld console model along with key specifications such as model and SKU. If your exact configuration is not listed, choose “Other” and specify below.

Where to Find Your Console Model and Serial Number

You can usually find your console’s model number and serial number in the following locations:

• On the Device: Check the back, bottom, or inside the battery compartment for a label or sticker with the information.
• On the Packaging: Look on the original box or packaging for a label with the details.
• In the System Settings: Navigate through your console’s menu:
  • Nintendo Switch: Settings > System > Console Information
  • PlayStation Vita / Portable: Settings > System > System Information
  • XBox Series X/S: Settings > System > Console Info
• On the Receipt or Purchase Documentation: The serial number may be listed on your purchase receipt or warranty card.
• Manufacturer Support: Check the manufacturer’s website or contact support for guidance.

Important Disclaimer: Liquid exposure in handheld gaming consoles can cause corrosion, micro-rust, short circuits, trace rot, and internal component failure. Damage may not be immediately visible and can worsen over time. Due to the unpredictable nature of liquid damage, no warranty is provided on repairs where liquid ingress is present or later discovered.

Please declare whether your handheld gaming console has experienced any liquid exposure:

Before sending your handheld gaming console for repair or diagnostics, it is essential that you back up all saved data where possible. This includes saved games, user profiles, screenshots, downloaded content, and account-linked data.

Many handheld consoles store data internally or on removable memory cards (e.g., microSD). If your device powers on, please ensure you:

• Back up saved game data to cloud storage (if supported).
• Transfer screenshots or media to a memory card or computer.
• Remove any microSD or memory cards before shipping (unless related to the fault).
• Sign out of personal accounts if possible.

Please note: Certain repairs (including motherboard repair, storage replacement, firmware recovery, or system resets) may result in permanent data loss.

Please confirm your backup status:

Please confirm whether you are sending your handheld gaming console charger for inspection or testing. Accurate declaration helps us diagnose power-related faults correctly.

During your repair, additional expenses such as batteries, adhesives, or other parts may be necessary. To avoid delays, you can set a maximum amount you’re willing to approve before we contact you for approval.

All incurred costs will be invoiced to you and must be paid before we order parts or complete the work.

* All costs exceeding your set limit will require your approval before we proceed.

Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. Please read them carefully. By submitting your device, you agree to these Terms.

1. Scope of Services

We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.

2. Service Levels & Estimated Turnaround Times

* Turnaround times are estimates and may vary based on external factors like courier and parts supply.

3. Customer Responsibilities

• Back up all data before submitting devices. We are not responsible for data loss.
• Remove all personal or sensitive information.
• Ensure devices are safe to handle and free from hazards.
• Provide accurate fault descriptions and details.

4. Diagnostics & Repair Procedures

Diagnostics are performed using industry standards. Some faults may only be identified after initial assessment. We will inform you of additional faults, costs, and timelines before proceeding with extra work.

5. Parts, Warranties & Limitations

Parts are sourced from reputable suppliers and are covered by their manufacturer warranties (typically 6-12 months). Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.

We are not responsible for pre-existing hardware faults or damage unrelated to the repair.

6. Payment & Pricing

Payment in full is required before work begins unless an agreement is made. Diagnostic fees are payable upfront. Additional costs for parts or extra work will be communicated and require your approval prior to proceeding.

7. Turnaround & Delays

Estimated times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure events. We will notify you of delays and reschedule accordingly.

8. Liability & Disclaimers

Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages caused during transit or repair. Customers are responsible for data backup and safe transport.

9. Storage & Disposal

Devices left unclaimed, unpaid, or uncollected after 31 days from notification or completion may be recycled or disposed of without further notice. We are not liable for any loss or damage thereafter.

10. Data Privacy & Confidentiality

We handle customer data with confidentiality. Customers are responsible for backing up data. We do not guarantee data security and are not liable for any data breaches or loss.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved through arbitration or courts in that jurisdiction.

12. Acceptance & Signature