Gaming Consoles (Legion) REPAIRS

Please select your exact Lenovo Legion handheld gaming console model. If your exact configuration is not listed, choose “Other” and specify below.

Legion Handheld Console & SKU:
— Select your exact Legion handheld console and SKU — Lenovo Legion Go Gen 2 (Flagship) – 8.8″ OLED 144Hz, Ryzen Z2 Extreme, up to 32GB LPDDR5X-8000 (SKU: LEGION-GO-GEN2) Lenovo Legion Go (Original) – 8.8″ Windows handheld, Ryzen Z1 Extreme, detachable TrueStrike controllers (SKU: LEGION-GO-ORIGINAL) Lenovo Legion Go S – Compact 8″ model, Windows/SteamOS options, 16GB RAM, 512GB–1TB SSD (SKU: LEGION-GO-S) Legion Go Series (Various Configurations) – Z1 Extreme / Z2 Go processors, Windows 11 / SteamOS (SKU: LEGION-GO-SERIES) Other (please specify below)

Please select your exact Lenovo Legion handheld gaming console model. If your exact configuration is not listed, choose “Other” and specify below.

Legion Handheld Console & SKU:
— Select your exact Legion handheld console and SKU — Lenovo Legion Go Gen 2 (Flagship) – 8.8″ OLED 144Hz, Ryzen Z2 Extreme, up to 32GB LPDDR5X-8000 (SKU: LEGION-GO-GEN2) Lenovo Legion Go (Original) – 8.8″ Windows handheld, Ryzen Z1 Extreme, detachable TrueStrike controllers (SKU: LEGION-GO-ORIGINAL) Lenovo Legion Go S – Compact 8″ model, Windows/SteamOS options, 16GB RAM, 512GB–1TB SSD (SKU: LEGION-GO-S) Legion Go Series (Various Configurations) – Z1 Extreme / Z2 Go processors, Windows 11 / SteamOS (SKU: LEGION-GO-SERIES) Other (please specify below)

Audio Issues

Audio cuts in/out
Distorted sound
No sound
Volume control not working

Other audio issues:

Cartridge / Disc Drive Issues

Cartridge not read / not recognized
Disc drive reads discs intermittently
Disc drive will not spin
Laser lens dirty or failed
Tray mechanism jammed

Other cartridge / disc drive issues:

Connectivity / Ports

AV / HDMI / RF ports damaged
Cartridge slot contacts bent or corroded
Expansion port not working

Other connectivity / ports issues:

Controllers & Inputs

Analog stick drift
Controller not responding
Controller buttons stuck
Controller port loose or damaged
D-pad or joystick malfunction

Other controller / input issues:

Motherboard / Internal Components

Capacitor leakage
CPU or GPU faults
RAM failure / glitches
Solder joint failure
Trace rot / corrosion from liquid exposure

Other motherboard / internal component issues:

Overheating / Thermal Issues

Console overheats quickly
Fan not working or noisy
System shuts down due to heat

Other overheating / thermal issues:

Power & Booting Issues

Does not power on
Power button not responding
Powers on intermittently
PSU (power supply) failure
Fuse blown internally

Other power & booting issues:

Other / Miscellaneous

Buttons / switches not responding
Cosmetic damage affecting functionality
Custom modifications failing
LED indicators not functioning

Other issues not listed:

Body & Frame Condition

Console casing scratched or dented
Console frame bent or warped
Corners or edges damaged

Other:

Buttons & Physical Condition

Buttons stuck or not working
Joystick or directional pad not working
Power button not responding

Other:

Display / Screen Condition

Screen cracked or smashed
Dead pixels or missing segments
Flickering or unstable display

Other:

Connectivity / Ports Condition

HDMI / AV ports not working
Controller ports not responding
Network / Wi-Fi not working

Other:

Internal Hardware Condition

Power supply issues
Overheating
Loose internal components
Circuit board issues

Other:

Power & Charging Condition

Console not powering on
Battery draining quickly / capacitor issues
Charging port or cable damaged
Intermittent power
Overheating while powered

Other:

Storage / Cartridge Condition

Cartridge slot not working
Internal storage corrupted
Read/write errors

Other:

Please select all power-related issues your Legion console exhibits. Accurate reporting helps us assess and handle your repair efficiently. If your specific issue is not listed, please use the “Other power problems” box below.

Power Issues

Console will not power on
Power LED flickers or does not light
Intermittent power
Power supply failure
Fuse blown internally
Power button not responding
Console powers off randomly
Console requires multiple attempts to start
Unusual noises from power supply or transformer
Overheating when powering on
Voltage instability or console resets during use

Other power problems:

Disclaimer: Liquid damage can cause micro rust, corrosion, and other issues affecting internal components. These problems may be invisible but can affect console reliability. No warranty covers liquid exposure.

Please declare if your console has experienced liquid damage:

Before sending your Legion console for service, it is essential to back up all your data (game saves, profiles, settings) to prevent any potential loss. This ensures your data can be restored after repair.

Common backup methods include using memory cards, USB storage, or cloud-based solutions if supported.

Please confirm that you have backed up your console:

I confirm that I have backed up all data from my Legion gaming console and understand the importance of data preservation.

Please confirm that you will be sending in your Legion gaming console charger for inspection or replacement. Additionally, declare whether your charger is original, third-party, or if you are unsure.

During your repair, additional expenses such as batteries, adhesives, or other parts may be necessary. To avoid delays, you can set a maximum amount you’re willing to approve before we contact you for approval.

All incurred costs will be invoiced to you and must be paid before we order parts or complete the work.

Select your maximum spend limit (£): — Please select — £5 £10 £20 £30 £40 £50 £60 £70 £80 £90 £100

* All costs exceeding your set limit will require your approval before we proceed.

Diamond Customer Details

As a Diamond customer, you are responsible for paying the insurance costs when sending your device to GTRX Online. If you choose not to insure during transit, GTRX Online is not liable for any loss or damage before the device arrives.

I do NOT have insurance for sending the device to GTRX Online. I understand GTRX Online is not liable during transit.

Market Value of Device (£):

Insured Amount for Transit (£):

Is the device being repaired under insurance?
Yes No

Has the device been repaired under insurance before?
Yes No Unsure

Additional comments about previous insurance repairs or current repair status:

Platinum Customer Details

As a Platinum customer, responsibilities are similar to Diamond customers. You pay for insurance when sending your device. Declining insurance means GTRX Online is not liable for any transit loss or damage.

I do NOT have insurance for sending the device to GTRX Online. I understand GTRX Online is not liable during transit.

Market Value of Device (£):

Insured Amount for Transit (£):

Is the device being repaired under insurance?
Yes No

Has the device been repaired under insurance before?
Yes No Unsure

Additional comments about previous insurance repairs or current repair status:

Titanium Customer (Bespoke Door-to-Door Service)

For Titanium customers, GTRX Online offers a bespoke, door-to-door service. You will be invoiced for insurance for both inward and outward journeys, payable before device return.

I do NOT want insurance for inward/outward journeys. I understand GTRX Online is not liable without insurance.

Market Value of Device (£):

Insured Amount for Transit (£):

Is the device being repaired under insurance?
Yes No

Has the device been repaired under insurance before?
Yes No Unsure

Additional comments about previous insurance repairs or current repair status:

Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. Please read them carefully. By submitting your device, you agree to these Terms.

1. Scope of Services

We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.

2. Service Levels & Estimated Turnaround Times

* Turnaround times are estimates and may vary based on external factors like courier and parts supply.

3. Customer Responsibilities

• Back up all data before submitting devices. We are not responsible for data loss.
• Remove all personal or sensitive information.
• Ensure devices are safe to handle and free from hazards.
• Provide accurate fault descriptions and details.

4. Diagnostics & Repair Procedures

Diagnostics are performed using industry standards. Some faults may only be identified after initial assessment. We will inform you of additional faults, costs, and timelines before proceeding with extra work.

5. Parts, Warranties & Limitations

Parts are sourced from reputable suppliers and are covered by their manufacturer warranties (typically 6-12 months). Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.

We are not responsible for pre-existing hardware faults or damage unrelated to the repair.

6. Payment & Pricing

Payment in full is required before work begins unless an agreement is made. Diagnostic fees are payable upfront. Additional costs for parts or extra work will be communicated and require your approval prior to proceeding.

7. Turnaround & Delays

Estimated times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure events. We will notify you of delays and reschedule accordingly.

8. Liability & Disclaimers

Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages caused during transit or repair. Customers are responsible for data backup and safe transport.

9. Storage & Disposal

Devices left unclaimed, unpaid, or uncollected after 31 days from notification or completion may be recycled or disposed of without further notice. We are not liable for any loss or damage thereafter.

10. Data Privacy & Confidentiality

We handle customer data with confidentiality. Customers are responsible for backing up data. We do not guarantee data security and are not liable for any data breaches or loss.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved through arbitration or courts in that jurisdiction.

12. Acceptance & Signature