Laptop REPAIRS

Choose Your Diagnostic Package
No package selected yet.
💎 Diamond
£29.99
  • 3–7 working days turnaround
  • Full internal & external inspection
  • Internal & external cleaning
  • Safety & component checks
  • BER assessment

Parts & labour not included.

⚪ Platinum
£49.99
  • 1–3 working days turnaround
  • Priority queue placement
  • Advanced diagnostics
  • Thermal & stress testing
  • Internal re-paste (where applicable)

Parts & labour not included.

🛡 Titanium
Bespoke
  • No separate diagnostic fee
  • Door-to-door collection & return
  • Direct technician communication
  • Extended testing
  • Highest priority handling

Parts & labour not included.

Select Your Laptop Brand & Model
Enter Your Laptop Details (Model Number, Serial Number)

Please enter your laptop’s model number and serial number. Use the instructions below to locate these details on your device.

How to find these details:

  • Model Number: Usually found on a sticker on the bottom of the laptop or under the battery.
  • Serial Number: Usually found on the bottom of the laptop, in BIOS, or on the box.
List All Laptop Faults
Audio & Speaker Faults


Other:
Keyboard & Physical Faults


Other:
Camera Faults


Other:
Connectivity Faults


Other:
Power & Charging Faults



Other:
Screen & Display Faults




Other:
Software Faults


Other:
List Your Laptop Device Conditions on Day of Shipping
Body & Frame Condition


Other:
Keyboard & Physical Condition


Other:
Camera Condition



Other:
Connectivity Condition

Other:
Display & Screen Condition


Other:
Internal Hardware Condition



Other:
Power & Charging Condition



Other:
Storage Condition

Other:
List All Your Laptop (Non-Apple) Power Problems
Battery Problems




Other battery problems:
Charging Problems



Other charging problems:
Cooling Problems



Other cooling problems:
Hardware Problems



Other hardware problems:
Laptop (Non‑Apple) Liquid Damage Declaration

Disclaimer: Liquid damage can cause micro rust, corrosion, and other issues affecting internal components. These problems may be invisible but can affect laptop reliability. No warranty covers liquid exposure.

Please declare if your device has experienced liquid damage:



What liquid was involved?

Was the device repaired after liquid exposure?



If repaired, how long ago?

Result of repair or current condition

Note: Liquid damage may cause unseen internal issues such as corrosion or micro rust, affecting long-term reliability. No warranty is provided for liquid exposure.
Confirm Laptop (Non‑Apple) Backup Status

Before sending your laptop for service, it is essential to back up all your data to prevent any potential loss. Backing up your data ensures that your files, photos, documents, and settings are safely stored and can be restored later. Common backup methods include using an external hard drive, USB drive, or cloud services such as Google Drive, OneDrive, or Dropbox.

To back up using an external drive:

  • Connect an external drive with sufficient space.
  • Open your backup utility or File Explorer/Finder.
  • Copy all important files and folders.
  • Ensure documents, photos, and settings are included.

Alternatively, you can use cloud storage to secure your files, accessible from any device with internet.

Please confirm that you have backed up your laptop:

By checking this box, you acknowledge that the service provider is not responsible for data loss. It is the customer’s responsibility to ensure all data is securely backed up prior to service.

Confirm Laptop (Non‑Apple) Charger Status

Please confirm that you will be sending in your laptop charger for inspection or replacement. Additionally, declare whether your charger is original, third-party, or if you are unsure.

Is your charger original?



By confirming, you agree to send in your charger. Accurate declaration of your charger’s status is important for our assessment process.
CUSTOMER APPROVAL FOR ADDITIONAL REPAIR EXPENSES

During your repair, additional expenses such as batteries, adhesives, or other parts may be necessary. To avoid delays, you can set a maximum amount you’re willing to approve before we contact you for approval.

All incurred costs will be invoiced to you and must be paid before we order parts or complete the work.

* All costs exceeding your set limit will require your approval before we proceed.

INSURANCE DETAILS
Diamond Customer Details

As a Diamond customer, you are responsible for paying the insurance costs when sending your device to GTRX Online. If you choose not to insure during transit, GTRX Online is not liable for any loss or damage before the device arrives.

Is the device being repaired under insurance?
Has the device been repaired under insurance before?
Platinum Customer Details

As a Platinum customer, responsibilities are similar to Diamond customers. You pay for insurance when sending your device. Declining insurance means GTRX Online is not liable for any transit loss or damage.

Is the device being repaired under insurance?
Has the device been repaired under insurance before?
Titanium Customer (Bespoke Door-to-Door Service)

For Titanium customers, GTRX Online offers a bespoke, door-to-door service. You will be invoiced for insurance for both inward and outward journeys, payable before device return.

Is the device being repaired under insurance?
Has the device been repaired under insurance before?
TERMS AND CONDITIONS

Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services. Please read them carefully. By submitting your device, you agree to these Terms.

1. Scope of Services

We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles, e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop or via postal/courier services.

2. Service Levels & Estimated Turnaround Times

💎 Diamond

This is our standard service. Estimated turnaround: 3 to 7 working days. Times may vary due to parts availability and courier delays.

  • Diagnostics & fault detection
  • Parts sourcing
  • Initial repairs
  • Basic software troubleshooting

⚪ Platinum

This premium tier offers faster turnaround, priority scheduling, and advanced diagnostics. Estimated turnaround: 1 to 3 working days. Includes expedited parts sourcing and testing.

  • Priority diagnostics
  • Accelerated parts sourcing
  • Faster hardware repairs
  • Enhanced software troubleshooting and testing
  • Expedited updates and communication

🛡 Titanium

This is a bespoke, high-priority, fully customized service. Timescales are discussed and agreed upon at booking. Includes extensive testing, analysis, and a dedicated technician.

  • Extended diagnostics & testing
  • Custom testing procedures
  • Dedicated technician
  • Door-to-door collection & return (additional cost)
  • Guaranteed timescales

* Turnaround times are estimates and may vary based on external factors like courier and parts supply.

3. Customer Responsibilities

  • Back up all data before submitting devices. We are not responsible for data loss.
  • Remove all personal or sensitive information.
  • Ensure devices are safe to handle and free from hazards.
  • Provide accurate fault descriptions and details.

4. Diagnostics & Repair Procedures

Diagnostics are performed using industry standards. Some faults may only be identified after initial assessment. We will inform you of additional faults, costs, and timelines before proceeding with extra work.

5. Parts, Warranties & Limitations

Parts are sourced from reputable suppliers and are covered by their manufacturer warranties (typically 6-12 months). Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.

We are not responsible for pre-existing hardware faults or damage unrelated to the repair.

6. Payment & Pricing

Payment in full is required before work begins unless an agreement is made. Diagnostic fees are payable upfront. Additional costs for parts or extra work will be communicated and require your approval prior to proceeding.

7. Turnaround & Delays

Estimated times are guidelines; delays may occur due to courier disruptions, parts shortages, or force majeure events. We will notify you of delays and reschedule accordingly.

8. Liability & Disclaimers

Liability is limited to the total repair fee paid. We are not liable for data loss, pre-existing faults, or damages caused during transit or repair. Customers are responsible for data backup and safe transport.

9. Storage & Disposal

Devices left unclaimed, unpaid, or uncollected after 31 days from notification or completion may be recycled or disposed of without further notice. We are not liable for any loss or damage thereafter.

10. Data Privacy & Confidentiality

We handle customer data with confidentiality. Customers are responsible for backing up data. We do not guarantee data security and are not liable for any data breaches or loss.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction]. Disputes shall be resolved through arbitration or courts in that jurisdiction.

12. Acceptance & Signature

I, the undersigned, confirm I have read, understood, and agree to these Terms and Conditions. I accept full responsibility for the device submitted, including data backup and risks of data loss or damage.






Complete Your Repair Request

Follow these simple, premium steps to have your device handled with exceptional care and discretion.

Please ensure both the diagnostic fee and submission form are completed prior to dispatch. Our team is committed to delivering an exceptional, luxury-standard repair experience.

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