Welcome to GTRX Online. These Terms and Conditions (“Terms”) govern your use of our repair services.
By submitting your device, you agree to these Terms. Please read them carefully.
1. Scope of Services
We provide repair services for laptops, tablets, smartphones, PCs, iPads, iMacs, MacBooks, gaming consoles,
e-readers, workstations, desktops, and other electronic devices. Repairs may be performed in our workshop
or via postal/courier services.
2. Service Levels & Estimated Turnaround Times
💎 Diamond
Standard service. Estimated turnaround:
3 to 7 working days. Times may vary due to parts availability and courier delays.
- Diagnostics & fault detection
- Parts sourcing
- Initial repairs
- Basic software troubleshooting
⚪ Platinum
Premium tier with faster turnaround and priority scheduling.
Estimated turnaround: 1 to 3 working days.
- Priority diagnostics
- Accelerated parts sourcing
- Faster hardware repairs
- Enhanced software troubleshooting
- Expedited updates & communication
🛡 Titanium
Bespoke, high‑priority service. Timescales are agreed upon at booking.
Includes extensive testing and a dedicated technician.
- Extended diagnostics & testing
- Custom testing procedures
- Dedicated technician
- Door‑to‑door collection & return (additional cost)
- Guaranteed timescales
* Turnaround times are estimates and may vary based on external factors such as courier delays or parts availability.
3. Customer Responsibilities
- Back up all data before submitting devices. We are not responsible for data loss.
- Remove all personal or sensitive information.
- Ensure devices are safe to handle and free from hazards.
- Provide accurate fault descriptions and details.
4. Diagnostics & Repair Procedures
Diagnostics follow industry standards. Some faults may only be identified after initial assessment.
We will inform you of additional faults, costs, and timelines before proceeding with extra work.
5. Parts, Warranties & Limitations
Parts are sourced from reputable suppliers and covered by manufacturer warranties (typically 6–12 months).
Our workmanship is guaranteed for 60 days. We are not liable for damages caused by liquid, impact, rust, or corrosion.
We are not responsible for pre‑existing hardware faults or damage unrelated to the repair.
6. Payment & Pricing
Payment in full is required before work begins unless otherwise agreed. Diagnostic fees are payable upfront.
Additional costs for parts or extra work will be communicated and require approval before proceeding.
7. Turnaround & Delays
Estimated times are guidelines. Delays may occur due to courier issues, parts shortages, or force majeure.
We will notify you of delays and adjust timelines accordingly.
8. Liability & Disclaimers
Liability is limited to the total repair fee paid. We are not liable for data loss, pre‑existing faults,
or damage occurring during transit or repair. Customers are responsible for data backup and safe transport.
9. Storage & Disposal
Devices left unclaimed, unpaid, or uncollected after 31 days from notification may be recycled or disposed of.
We are not liable for any loss or damage thereafter.
10. Data Privacy & Confidentiality
We handle customer data with confidentiality. Customers are responsible for backing up data.
We do not guarantee data security and are not liable for breaches or loss.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of your jurisdiction. Disputes will be resolved through arbitration
or local courts.
12. Acceptance & Signature